SAYBOLT's objective is to provide an independent service to protect the interests
of its principals. SAYBOLT is not an agent of the principal(s), but is nominated
and is thereby given a mandate by the principal(s), to carry out instructions in
conformity with industry standards and conventions.
Where conflict occurs between the mandate being followed by SAYBOLT and that of
third parties involved in work being performed, SAYBOLT will endeavour to assist
in resolving these conflicts only to the extent that it reports all facts, events,
test results and figures to the parties involved.
SAYBOLT cannot be accountable for any differences arising out of conflicting interpretation
of its mandate.
Role of the Principal
The principal is defined as the client who appoints SAYBOLT for contract services.
SAYBOLT reserves the right to hold the principal ultimately responsible for payment
of invoices in the event that third party clients fail to do so. It is thus the
responsibility of the principal to ensure that third parties, who have been designated
to share costs, confirm respectively their acceptance of applicable fees before
invoicing by SAYBOLT. All nominations are accepted subject to our latest GENERAL
TERMS & CONDITIONS. Our STANDARD RATES will apply unless a valid signed service
agreement has been entered into between SAYBOLT and the client.
SAYBOLT agrees to invoice a number of individual clients for a single intervention
strictly on the understanding that each individual client accepts in full their
respective obligations to settle invoices relating to their pro-rated share (plus
Invoicing instructions cannot be subject to any changes after the work has commenced,
unless otherwise agreed.
SAYBOLT's STANDARD RATES are based on the settlement of all monies due within 15
days of date of invoice. No supplier credit is intended and SAYBOLT reserves the
right to charge interest at the rate of 1% per month on all outstanding accounts.
Individual invoices, if queried, should under no circumstances cause any delay in
payment of other monies due.
The rates for laboratory services are published separately and are available from
the relevant SAYBOLT offices.
In all locations "witnessing services" are available at extra costs. When analysis
are witnessed by Saybolt, the testing is carried-out with equipment belonging to
and operated by others. While Saybolt verifies that tests were performed, Saybolt
cannot assume responsibility for the calibration, operation and maintenance of third
party laboratory equipment.
In case of submitted analysis, the analysis results are reported to Saybolt. Saybolt
only transmits the submitted information as received from the supplier's/receiver's
or independent laboratory. Testing is neither witnessed nor verified by Saybolt
and Saybolt assumes no responsibility for same.
The standard surveys attached are representative for services routinely carried
out for products listed in the rates. More detailed technical specifications can
be obtained from SAYBOLT Rotterdam or SAYBOLT Houston. In any Contract Services
Agreement, the client's specifications and requirements may be included to properly
address specific client needs and operating practices in local ports and terminals.
Contract Services Agreement
SAYBOLT welcomes the opportunity to provide enhanced services to its clientele through
the use of Contract Services Agreements. While these contracts never influence the
independence of SAYBOLT they do enable the company to properly recognize volume
business and long-term service requirements, through the use of modified case-specific
tariffs, more detailed service scope, and the recognition of client's specific needs.