Contact Owen Instrumentation

Send us a Request
Call Us
UK Office
Pyle, Wales, United Kingdom
Phone: +44 1656 742 100
US Office
Houston Texas, USA
Phone: +1 713 328 6091
Locations

Owen Instrumentation Support

Technical support is available 24 hours a day, 365 days a year.

UK Office

During normal UK office hours this is via:

Tel: +44 1656 742 100

Outside office hours it is via::

Tel: +44 7732 692 591
Tel: +44 7732 692 594

US Office

During normal US office hours this is via:

Tel: +1 281 570 2605

Outside office hours it is via::

Tel: +1 713 248 9111
Tel: +1 903 343 3727
Tel: +1 832 277 0408

Before calling Technical Support, please ensure that you have reviewed the relevant pages of the applicable manual for information on your question or problem and that you have a detailed description of the problem. The more information you can provide, the more likely is it that Technical Support will be able to help.

Email Contacts

Useful Information

Training

Training can be performed by Owen Instrumentation specialists either during organised training schools or at a client's location.

Technical Manuals

Owen Instrumentation specialists understand that the product forms only part of the service which their client's require and we aim simply to provide the best technical documentation in the business.

Our colour operations and maintenance manuals follow a standard format for ease of use, and contain full operational, disassembly/assembly, servicing and trouble-shooting information. To request a particular manual please email: oi.support@corelab.com

Returning Equipment

Before returning equipment to us for repair or servicing, please request an R&M (Repair and Modification) number by completing the appropriate enquiry form to the right.

When returning equipment for repair from outside the UK, please clearly mark all paperwork and the package with the R&M number and the following

PLEASE IMPORT UNDER IPR CPC 51 00 000 - GOODS OF UK ORIGIN

When returning equipment from outside the UK after rental, please clearly mark all paperwork and the package with the following

PLEASE IMPORT UNDER IPR CPC 6123F01

This will help customs clearance and avoid unnecessary charges

For assistance with the return of equipment for repair or servicing please contact oi.logistics@corelab.com

Choose from the two options below to download a pdf with detailed return instructions.